Cancellation policy

Last updated: April 20, 2026

Some items in our store may be offered as a subscription or on a pre-order basis. This policy explains how you can change or cancel those purchases.

Subscriptions

When you purchase a subscription, you will receive repeat deliveries based on the frequency you select at checkout.

Your payment details will be stored securely and you will be charged for each recurring order unless you choose a prepaid option, if available.

If your subscription renews automatically, you may cancel it at any time before the next renewal or billing date to avoid future charges.

You can manage or cancel your subscription through the link in your order confirmation email or through any subscription management tools we make available.

Please refer to our Refund Policy for details about returns and refunds.

Pre-Orders

When you place a pre-order, you are purchasing a product that is not yet in stock or not yet ready to ship.

Full payment is collected at checkout for pre-orders.

You may request cancellation of a pre-order at any time before the order has been fulfilled. Once a pre-order has been fulfilled, it can no longer be cancelled, but you may still be eligible for a refund or other resolution under our Refund Policy.

Estimated shipment timing for pre-orders will be stated on the product page, at checkout, or elsewhere on the site. These dates are estimates only and are not guaranteed.

If we are unable to ship within the originally stated timeframe, we may provide an updated shipment estimate and explain any applicable cancellation or refund options.

Please refer to our Refund Policy for more information about refunds and related requests.